Shipping Policy

Order Confirmation:

Upon placing your order, you will receive a confirmation email. This email confirms that we have received your order and pre-authorized your credit card. Immediately after receiving your order, we contact our suppliers to verify that the items are in stock and ready for shipment. If any item is backordered or unavailable, we will cancel the pre-authorization and notify you via email. If the items are available for immediate shipment (within 5 business days), we will process the payment and arrange for shipment.

Order Shipment:

For in-stock orders where payment has been processed, we will ship your order within five business days. You will receive tracking information via email within 24 hours after the order leaves our warehouse. If you do not receive tracking information within six business days, please contact us at support@peakpowergenerators.com.

Shipping Outside the USA:

We generally do not ship outside the USA, with some exceptions. If the website allows you to check out and enter a shipping address, your order will be fulfilled. Some products may be available for delivery to Canada.

Address Changes:

If your order has already been processed or shipped and you need to change the delivery address, we will make every effort to accommodate the change. Please note that address changes may cause delays, and any additional charges from freight companies will be the customer's responsibility. No exceptions apply.

Shipping Times:

Shipping times are estimates and not guaranteed. We work with our vendors to ensure prompt shipping, but if you choose to cancel an order due to a delay, you will be responsible for all related shipping charges, fees, warehouse storage costs, and other associated fees. Filing a chargeback due to shipping delays may result in criminal liability for theft. No exceptions apply.

Shipping Options:

We offer free "Curb-side" Pickup shipping, which usually takes 5-15 days to arrive after your order is placed. Additional shipping options include:

Threshold Shipping: Delivery to your porch or a sheltered/garage area.

White Glove Delivery: Delivery to your room of choice, minor assembly, and removal of all boxes and packaging.

By using this site, you agree to these terms of use. If you do not agree, please do not use the site.